This piece was originally published on the Frost & Sullivan New Product Innovation & Development newsletter. A big thanks to Patricia Jacoby for editing and feedback.

The “never” normal, the age of disruption, late-stage capitalism, VUCA world: our era is not lacking in labels, nor in excitement. The apocryphal “Chinese” curse definitely applies: we’re living in interesting times. If you’re a median manager, you’ve spent most of your life in a stable, democratic country, as part of an educated elite; you may have seen true disruption on the TV, but you’ve been continuously shielded from the worst effects of it…

Rafael Kaufmann

Product Operations at Google. Past lives: entrepreneur, CTO, consultant, mathematical physicist. Building the global mindmeld. Contact info at

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store